Your exam provider wants you to take an assessment with Questionmark Secure. You can easily install this software using one of the links below. If you are experiencing issues with the installation or starting your assessment, you may find the answer in the Frequently Asked Questions. If you need further assistance, please contact us at support@questionmark.com.

Questionmark Secure is a locked-down browser designed to provide a secure environment in which to deliver high stakes assessments such as tests and exams. Once it is running, the only way that you can access other programs is to exit Questionmark Secure or to turn off or reset your computer.

Installing Questionmark Secure

Version information

Latest version for Questionmark Secure for Windows is downloadable below.

Details for Mac, iPhone and iPad users can be found on the Apple Appstore.

Note: These are the only supported operating systems for Questionmark Secure. Chromebooks OS and Linux are not supported.

Before your assessment

• Once installed, you do not need to open Questionmark Secure to start your exam. It will open by itself. You cannot use it to navigate to or start your assessment.
• Please make sure you have a stable network connection.
• Make sure pop-ups are enabled in your browser before starting your exam.
• Close the following programs: MS Outlook, Skype (Lync), MS Teams, GoToMeeting
• Do not use VPN or other proxy software. GoToMeeting, Java, SnagIT and Viewlet Builder. These are the common applications which must be closed before you start the exam, however you will be prompted if other applications need to be closed.
• During your assessment you will not be permitted to use programs other than Questionmark Secure unless instructed to do so by your proctor. If a program is invoked accidentally you must close it and return to Questionmark Secure immediately, failure to do so may result in your exam being terminated.
• Your exam provider may have configured the assessment without an exit button after the assessment is completed. In this case, you will need to turn off/reset your computer.

FAQ

Using Questionmark Secure on iOS and iPadOS (Version 7+), I cannot get out of the Assessment mode

Your device is not "bricked", it's only stuck in Assessment Mode. You need to restart it. AAC prevents you from reaching the "Slide to switch off" function. You will need to force a restart. Forcing the restart of the iPad ends Assessment mode. Here is how you do it:

Force restart iPad (models with Face ID or with Touch ID in the top button)

I already have Questionmark Secure and I’m getting a pop-up requiring a .qmsb file. What do I need to do?

This pop-up appears when you are trying to open Questionmark Secure directly. As mentioned above, the Questionmark Secure browser is not designed to run on its own. Simply go to where your assessment is located, and when you start your assessment, the browser will open automatically.

I receive a pop-up telling me to close certain applications. What should I do and why do I need to do this?

Questionmark Secure is designed so that it will not run whilst certain other applications are also running. Close the applications which are listed and relaunch your assessment. Note: If the pop-up mentions the Java application, Viewlet Builder and JAWA.EXE this can refer to any number of programs running on your PC. If your PC is provided by an employer, we recommend speaking to your internal help desk for assistance.

When I start my assessment, nothing happens at all, and I don't get any pop-ups.

This is most likely because your computer is lacking some prequisite. Please make sure your computer has all available Operating System updates installed.

When I start my assessent, I get an error message saying "Questionmark Secure has stopped working".

This is most likely because your computer is lacking some prequisite. Please make sure your computer has all available Operating System updates installed.

I have been asked to provide logfiles. How do I do that?

Please follow the instructions below to obtain the logfiles. Include the most recent ones when you reply:

1. Open Windows Explorer
2. If Hidden Files and Folders are not enabled, follow the below to enable:
   1. Right-click on the "Start" menu, then select "Control Panel".
   2. Go to "Appearance and Personalization", then select "File Explorer Options".
   3. Click the "View" tab.
   4. Scroll down until you see the "Hidden files and folders" setting, and change to "Show hidden files, folders and drives".
3. In Window Explorer, navigate to C:\Users\YOURUSERNAME\AppData\Roaming\qms_logs which is where you will find the logfiles.

How can I uninstall Questionmark Secure?

After you have taken your assessment, you may wish to uninstall Questionmark Secure. Follow the steps below depending on the Operating System you used:

• Windows: Open the Control Panel, go to Programs and select "Uninstall a program". You can find the program with the name "Questionmark Secure Browser" or by Publisher "Questionmark Computing Ltd". Select the program, and click the "Uninstall" button.
• Mac: Drag the "Questionmark Secure for Mac" icon from the Applications folder to the Trash or right-click on the icon in the Applications folder and click Move to Trash. Then right-click on the Trash icon in the Dock and select Empty Trash.
• iPad: Press and hold the app's icon until all of the icons on the screen start to wiggle. Click the "x" which appears on the "Questionmark Secure for iPad" icon. Press "Delete" to confirm that you want to uninstall the app. The app will be deleted.

I have another question which is not covered here.

If you have not found a solution to your issue, please reach out to Questionmark support at support@questionmark.com